Privacy Policy

Last Updated: January 12, 2026

Welcome to MyCareQ Health. This Privacy Policy explains how we collect, use, and protect your information when you use our Digital Queue App-MyCareQ (for Customers) and our Desk App (For Service Providers).

1. Information We Collect

To provide an efficient experience, we collect the following data:

For Customers/Users:

Full Name
Mobile Number (for OTP verification and queue notifications)
Email ID
Gender

For Service Providers:

Full Name and Contact Details
Professional Qualifications
Address
Specialization details

2. How We Use Your Information

We use the collected data solely for the following purposes:

Queue Management: To register Customers in the digital queue.
Notifications: To send real-time SMS or App alerts regarding Service Provider arrivals and queue status.
Profile Verification: To verify Service Provider credentials for the Service Provider Portal.
Service Improvement: To provide technical support and improve app functionality.

3. Data Storage and Security

We value your trust in providing us your Personal Information. We use industry-standard security measures to protect your data. Your mobile number and personal details are encrypted and stored securely to prevent unauthorized access.

4. Data Sharing

MyCareQ does not sell, trade, or rent your personal identification information to others. We only share Customer names and gender with the specific Service Provider you are visiting for the purpose of consultation and queue identification.

5. Google Play Store Compliance

In accordance with Google Play Store policies:

We do not request "Sensitive Permissions" unless required for the core app functionality.
Users can request data deletion by contacting us at the support email provided below.
We do not use your data for unauthorized advertising.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@mycareq.com